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• Q:
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How do I log in?
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• A:
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Enter your User ID and Password. If you have
forgotten your User ID or Password, click here.
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• Q:
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How do I get a User ID and Password?
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• A:
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You must have an account (JDE Number) with Horton Automatics. If you already
have an account, click the SIGN UP button on the home page. Registration
requests received by noon will be activated that day. Requests received
after noon will be activated by 9:00 AM the following business day. You
will receive an e-mail notifying you when your HortonParts.com account is
activated.
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• Q:
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How do I change my password or contact information?
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• A:
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You can change your password and update contact information in the 'My Account'
section of the website. Updated information takes effect immediately. (Billing
and Shipping Addresses can not be changed here.)
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• Q:
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How do I change my shipping / billing address?
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• A:
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You can email address changes to HORTON_PARTS@OVERHEADDOOR.COM
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• Q:
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How do I place an order for more than one shipping address?
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• A:
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Only one shipping address is permitted per order.
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• Q:
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Can I have my order drop shipped to a job site?
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• A:
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Yes, you can now specify a custom ship to address during the checkout.
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• Q:
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Will my purchase order be referenced on my packing slip?
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• A:
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Yes.
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• Q:
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When will my order ship?
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• A:
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HortonParts.com orders will take precedent over fax and telephone ordres.
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• Q:
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How many parts are available?
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• A:
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Over 950 are currently available with more being added.
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• Q:
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The part I'm interested in buying isn't listed on hortonparts.com? What can I
do?
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• A:
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We're always interested in using customer feedback to expand our product
offering. To send a suggestion, please visit our Contact
Us page or you can call our parts department at 361-888-5591 to see if the part is available.
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• Q:
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I don't see the PROMOTIONAL discount being applied to my shopping cart?
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• A:
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The promotional discounts are applied at Checkout.
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• Q:
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I don't see the TAX or SHIPPING being applied to my order?
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• A:
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Tax and Shipping will be calculated when your order is processed / shipped.
These amounts will be noted on your invoice.
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• Q:
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What if a part I order is out of stock?
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• A:
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In the event we are out of stock or cannot fill the complete order, you will be
contacted by the Parts Business Customer Service to discuss whether you would
prefer to modify the original order or split the original order into two
smaller orders(while still honoring the original order discounts).
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• Q:
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What does the status of my order mean?
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• A:
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New: Order has been entered on the website.
Accepted: Order has been accepted into our system.
Processing: Order has begun processing.
Shipped: Order has shipped.
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• Q:
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I don't see an answer to my specific question. What should I do?
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• A:
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Please feel free to call or e-mail us at the numbers listed on our
CONTACT US page.
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